Disclosing Resident Information

Resident account and rental history information is strictly confidential.Below is the full handbook outlining when and how this information can be released.

📌 Purpose

✅ Ensure resident privacy and legal compliance when handling information requests.

✅ Prevent unauthorized disclosure of sensitive resident details.

✅ Follow legal guidelines for rental history and account information requests.

🔐 Resident Account Information Requests

📌 Important: Resident information CANNOT be shared without written permission or a legal requirement.

Sensitive Information	Can It Be Released?
📍 Address	❌ No, unless legally required.
🎂 Date of Birth (DOB)	❌ No, unless legally required.
🔑 Social Security Number (SSN)	❌ No, unless legally required.
💳 Financial Information	❌ No, unless legally required.

📌 Steps to Follow When a Request is Made:

1️⃣ If a third party requests resident information:

• The resident must provide written permission (email from the email on file or a signed document).

• If permission is NOT provided, the information CANNOT be shared.

2️⃣ If a request is received with a warrant:

• Immediately contact the GMH Legal Department for further guidance.

🏡 Rental History Requests

📌 Steps to Follow for Rental Verification Requests:

✅ If another company (landlord, property management, etc.) requests rental history, the resident must provide written permission to share their information.

✅ Accepted forms of permission:

• Email from the resident’s email address on file.

• Signed letter from the resident.

✅ If the requesting company provides a rental verification form with a resident’s signature, the form MUST:

• Be sent by the resident directly OR

• Be supplemented with written permission from the resident.

📌 Information That CANNOT Be Released Without Permission:

❌ Address, DOB, SSN, and financial details cannot be disclosed unless legally required.

📌 If Written Permission Is Not Provided OR A Warrant Is Received:

🚨 Contact the GMH Legal Department immediately for further guidance.

🚀 Final Takeaways

📢 Resident information is strictly confidential. Follow these guidelines to ensure legal compliance and resident privacy.

💡 Quick Reminders:

✅ Never release private resident information without written permission.

✅ A warrant or legal order is required to release information without resident consent.

✅ All rental history requests must come directly from the resident or with supplemental written permission.

✅ If unsure, ALWAYS contact the GMH Legal Department before sharing any information.

For questions or clarifications, reach out to management or the GMH Legal Department. Let’s keep our resident data secure and compliant! 🔐📜